Reviews for Quadratec RES-Q Teton Series Winch
Great winch at a great price. THE SLOWEST shipping I've encountered in years. Quadratec is located in PA. I'm in OK. It took ten days to get a winch halfway across the country via UPS. Really ? I need to order a roof rack next, and I won't be ordering from Quadratec simply because I don't want to wait forever for it to arrive.
I'm sure Quadratec's response will be nothing, or some B.S. corporate answer about how this or that affects shipping times. Sorry Quadratec, we aren't dummies, we the people know how long it takes to ship something across the US.
This is a great winch but the packaging is trash. The first one showed up looking like it was rolled down the side of a mountain. Quadratec overnighted a replacement and it was in slightly better condition. It had gouges in the top from where the styrofoam packaging fell apart and allowed the fairlead to hit it in transit. Over all though this would definitely be a five star review if the packaging was better.
Got this. Installed. Got the recall notice later. Did everything I was supposed to for return shipping, etc. Waited. Never got the return box or any communication. Called, emailed, was assured that I would receive a box/label, etc. Never did.
Per their warning, I didn't feel safe with it on the Jeep. Ended up getting one from Harbor Freight to replace it. Haven't had time to switch them out, as my "faux wife" of 12 years informed me she no longer wants to be together (menopausal meltdown.) So, I've been preparing to move to a much smaller house with a MUCH smaller garage.
I understand that there was a lot going on during that timeframe with COVID. But, Quadratec, you really dropped the ball on this one. I've spent a lot of $ at Quadratec over the years...heck, I even placed an order today. But, admittedly, I was reluctant...being that I was out the cost of a premium winch.
If they weren't going to follow through their recall campaign, they should've at least reimbursed people.
Quadratec really dropped the ball on this one.
I actually placed a small order today. But, it may be my last, as this leaves a bitter taste in my mouth. It actually pisses me off when I see the latest adds for this winch...lack of communication and follow-up on Quadratec's part.
So disappointed...
I purchased a Q10000I STEALTH WINCH last August 2019 and used it one time. The one time it worked it was great. However, I was performing equipment checks for an upcoming trip where a winch is highly recommended and it won't even power up. I should have spent the extra money on a Warn.
Bought Winch and bumper package not quite a year ago. Spooled out and rewound line after installation. Used first and once this summer pulling a light weight green house on big rubber tire castors 25' on a level grade by wireless remote, worked good. tried wireless again a month later and would not pair. tried to pair again and now the red light power button will not even light up.
Ok, been a happy customer for many years so I contacted them. It took almost a month to get back to me ( covid I'm sure) and after several emails to get my order number they tell me it's resolved!
Problem is, no one has said anything about the problem.
Should have stuck with Warn I guess...
The power button doesn't work anymore. So the wireless function does not work.
The on button does not light up red, no click sound of activation when you push it, Nothing. Never ever underwater and from day one has been covered with a winch cover!
3 recovery in 17 months, went to pull out the rope the other day to check it's cleanliness and the winch now only runs in the OUT mode. will not spool in. Constantly spools out untill you unplug the controller. Bluetooth function no longer works too. Power button doesn't light up red, no click sound of activation when you push it, Nothing. LED light over spool burn out a year ago. Never ever ever underwater and from day one has been covered with a winch cover!!!!!!!